Help center

Questions,
answered.

Are the products second hand or resold?+

Never. Every account, product or otherwise is strictly sourced by us, and us only. We will never sell our values for a quick buck. Only the best for our customers.

How fast is delivery?+

Instant. As soon as your purchase goes through, the purchase details appear on screen and stay saved in your dashboard forever.

What does the 24-hour warranty cover?+

If an account or product doesn't match its listing, the login doesn't work, or you experience issues within 24 hours of purchase, open a ticket with your order ID and we'll replace it or help guide you. Refunds are rarely an option, and will only be refunded to your store balance.

How do deposits work?+

Choose an amount in USD and a coin. We generate a one-time address via NOWPayments. Send the exact amount shown — once the network confirms, your balance updates automatically (usually within a few minutes, longer for BTC).

I sent the wrong amount / my deposit expired.+

Don't worry — funds aren't lost. Contact support with the payment ID from your wallet page and we'll sort it out manually.

Terms of sale+

Balance is non-withdrawable and can only be used in the shop. Warranty claims must be opened within 24 hours of delivery. We take no responsibility for restrictions on accounts or products if it is clearly stated within the products description. Warranty claims often require video proof of the product being incorrect, invalid or otherwise defective, you may be denied without evident proof.

Support

Need a hand?

We usually reply within an hour. Include your order ID (e.g. PF-7K2M9QXA) or payment ID so we can help faster.